Information Collected
REAS may collect information customers choose to provide, including name, contact number, email address, device details, repair notes, trade-in information, enquiry messages, and media submitted for service assessment.
Privacy
REAS Privacy Policy
Last Updated: June 2026
This policy explains how REAS Singapore handles information from website visitors, customers, WhatsApp enquiries, repair requests, and trade-in submissions.
Contact Forms
Information submitted through website forms is used to respond to enquiries, prepare quotes, arrange follow-up, support repairs, manage trade-in requests, and improve customer service.
WhatsApp Enquiries
When customers contact REAS through WhatsApp, messages and shared media may be used to understand the enquiry, recommend products or services, confirm pricing, and provide after-sales support.
Cookies
The website may use cookies or similar browser storage to remember preferences, improve navigation, support language selection, measure site performance, and keep the website secure.
Analytics
REAS may use privacy-conscious analytics tools to understand website traffic, page performance, popular products, and customer enquiry paths. Analytics data is generally aggregated and does not aim to identify individual visitors unless they submit information directly.
Information Storage
Customer information may be stored using secure business systems, hosting providers, email, and communication platforms used by REAS. Information is retained only as long as reasonably needed for business, legal, service, warranty, or support purposes.
Security
REAS takes reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure. No online system can be guaranteed completely secure, but we aim to use appropriate safeguards and limit access to authorised personnel.
User Rights
Customers may request access, correction, or deletion of personal information where applicable under Singapore law. Some records may need to be retained for transaction, warranty, accounting, security, or legal reasons.
Contact Information
For privacy questions or data requests, contact REAS Singapore through WhatsApp or email. We will review requests and respond as reasonably possible.